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FAQ

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[av_toggle title=’FAQ – Fleet Operators’ tags=” av_uid=’av-81xhjm’]

• What is a definition of a fleet operator?

A fleet operator is a company that owns or manages charter yachts or has a central booking in yacht charter industry. If you have only one boat in your fleet even if you are also working as a broker/charter agent, you are a fleet operator on our expo.

• Which are fleet operator’s exhibiting options?

You can choose between 8, 16 or 35 sqm booth. After your online registration, we will present you with available booth positions according to your preferences defined in your registration.

• Where can I see how the booths look like?

You can find all booth previews on the menu – Fleet Operators – Exhibit. You can also directly see it HERE.

• Can I choose the location of my booth?
  

During the online registration process, there will be a possibility to write a “note to organizer”, including the preferred booth location or area.

• Where can I find the expo layout?

You can find the expo layout on the menu – ICE’19 info – layout. You can also directly see it HERE.

• What are fleet operator’s visiting options?

The cost of the visitor’s business pass is 500 EUR (VAT is not included). This business pass includes 2 days of meetings at the expo in Marx Halle (working hours from 9 a.m. to 7 p.m.), as well as Sunday to meet with partners in various locations in Vienna.

• What is the promotional charter week – surcharge?

In the previous ICE editions, fleet operators had the opportunity to put at disposal one charter week for the organizer. However, due to the continual challenges surrounding the logistics of the Promotional Charter Weeks (“Promo Week”), the Organizer is exercising the reserved right to alter the use of this option. As of ICE’18 the “Promo Week” option for charter exhibitors is no longer available, thus making the decreased surcharge of 250 € obligatory for all. This surcharge will still be used in the same way; to subsidize the cost of the accommodation for registered agents visiting the Expo.

• Which extras are available for exhibitors?

As usual, we take care of every aspect that you might need before, during the event and after the expo. We offer extras such as graphics, furniture, party passes, match making software for prearranging B2B meetings, Wi-Fi etc.

All services that we offer can be found in our pricelist and in the fleet operator section on our web page.

• Can I register on ICE on the day of the expo?

Registrations during the expo will not be possible! Registrations are available ONLY through the online booking platform, MyICE. The deadline for registration is 7 days before the event (October 31^st).

• Do you offer special prices for accommodation in Hotels?

ICE exhibitors and visitors can get special ICE discounted prices at two hotels in Vienna. Wilhelmshof Hotel Vienna and rooms Vienna. You can see the hotel options on this link.

• What are the deadlines for sending needed information from each participant?

Deadline for registration and ordering additional extras are 7 days before the event (October 31^st). After that period the registration form will be closed. Please note that for ordering furniture it is very important to order items as soon as possible. Some of the furniture might not be available due to limited quantities. If you ordered the graphics package, the deadline for sending ready print files that you would like to use on your booth walls; is the 15^th of August 2019.

• What is the procedure after the registration?

After you submit your online registration form via MyICE, you will receive the link to your registration page. You can always visit your registration page and order new items and submit your registration again. There you will find your contract with the pro-forma invoice, guidelines, deadlines, requirements and reminders. All important information will be in one place!

However, if you are an exhibitor and have ordered a graphic package, please note that we will need your ready print graphics by August 15^th. You can upload them via MyICE, we will review them, and will get back to you.
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[av_toggle title=’FAQ – Suppliers’ tags=” av_uid=’av-5ymso2′]

• What is a definition of a supplier?

They include shipyards, marinas, yacht equipment, booking systems/software, insurance, leasing and other suppliers that are selling their products to fleet operators or brokers.

• What are supplier’s exhibiting options?

You can choose between 12 or 44 sqm booth. You can find all prices and details HERE. Once you complete your online registration, you can choose one of the available booths on the expo.

• What are supplier’s visiting options?

The cost of the visitor’s business pass is 500 EUR (VAT is not included). This business pass includes 2 days of meetings at the expo in Marx Halle (working hours from 9 a.m. to 7 p.m.), as well as Sunday to meet with partners in various locations in Vienna.

• How can I register?

Registration is available ONLY through the online booking platform MyICE. After you submit your online registration form, you will receive the contract with the pro-forma invoice. You can always order new items and submit your registration again.

• Do you offer special prices for accommodation in Hotels?

ICE exhibitors and visitors can get special ICE discounted prices at two hotels in Vienna. Wilhelmshof Hotel Vienna and rooms Vienna. You can see the hotel options on this link.

• Which extras are available for exhibitors?

As usual, we take care of every aspect that you might need before, during the event and after the expo. We offer extras such as graphics, furniture, party passes, match making software for prearranging B2B meetings, Wi-Fi etc.

All services that we offer can be found in our pricelist and in the fleet operator section on our web page.

• Can I register on ICE on the day of the expo?

Registrations at the expo will not be possible! Registration is available ONLY through the online booking form. Deadline for the registrations are 7 days before the event (October 31^st).

• What are the deadlines for sending needed information from each participant?

Deadline for registration and ordering additional extras are 7 days before the event (October 31^st). After that period the registration form will be closed. Please note that for ordering furniture it is very important to order items as soon as possible. Some of the furniture might not be available due to limited quantities. If you ordered the graphics package, the deadline for sending ready print files that you would like to use on your booth walls; is the 15^th of August 2019.

• What is the procedure after the registration?

After you submit your online registration form via MyICE, you will receive the link to your registration page. You can always visit your registration page and order new items and submit your registration again. There you will find your contract with the pro-forma invoice, guidelines, deadlines, requirements and reminders. All important information will be in one place!

However, if you are an exhibitor, please note that we will need your ready print graphics by August 15^th. You can upload them via MyICE, we will review them, and will get back to you.
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[av_toggle title=’FAQ – Charter Brokers’ tags=” av_uid=’av-3pwmr6′]

• What is new in broker registration process?

For ICE event, charter brokers can register for a unique broker package which includes: expo passes for two representatives (participation fee not included but is obligatory part for each representative), matchmaking software accounts for two representatives, voucher for discount of 29EUR per night (for one room for three nights on specific dates) for accommodation in hotel roomz Vienna Gasometer.

Accommodation orders are separated from the expo registration and must be booked by participant directly via unique link on ICE official website.

Accommodation discount will be approved after verification of submitted registration by the organizer.

• Who can register as a charter broker?

Broker pass can be approved to companies/agencies which do not own/manage any vessel but work as charter brokers exclusively. A charter broker who registers for ICE, needs to have an operational website where the end client is able to browse yachts, destinations, etc.

Companies who are fleet owners and run an agency, can only apply for a business pass as a visitor or exhibitor as a Fleet Operator.

• Can I make additional orders once the registration is submitted?

Yes, you can make additional orders once the registration form via MyICE is submitted. Participants will get their registration link where they can find their order details. For every separate order, ICE team will issue a proforma invoice; total order amount needs to be paid before the event.

• Can I register on spot?

After the official registrations are closed, participants will not be able to register Via MyICE. Registrations will be closed on 31^st of October, and all participants are required to complete their registrations by that date
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[av_toggle title=’FAQ – Graphic Packages’ tags=”]

• What is a graphic package?

The graphic package is a marketing solution for exhibitors which includes DISPA boards for all booth walls and info desk if the info desk is ordered or included in the furniture package.

• What is the price of the graphic banner?

Price of graphic banner is 30€ + VAT per square metre.

• What is included in that price?

The DISPA board materials, printing of all walls/info desk, delivery to the expo and montage are included in the price.

• How can a graphic package be ordered?

While registering for ICE’19 via the online registration form (MyICE) you can choose a suitable graphic package for a booth.

• Can we deliver you our own design?

Yes, you should send us complete files ready for print. We will provide you with all instructions for the graphics, as well as dimensions of each DISPA board.

• What are the terms for making the print files?

To het the exact dimensions for your booths and DISPA boards, please contact us at info@internationalcharterexpo.com.

• What if we decide to send you the content and have you prepare our graphic design?

We only expect ready print files for your DISPA boards. We do not prepare graphical design. It is important to fulfill all obligatory requirements, you can find them on this link.

• Until when do we have to provide complete print files for the graphic package?

To order a graphic package it is necessary to provide us with complete print files before 15th of August 2019.

• I want to bring my own banners and promo materials, what then?

The organizer is not in charge for the montage of your banners and promo materials that you bring with you. Delivery of your banners and promo materials is not in our competence. After the expo, all banners and promo materials left behind will be recycled or disposed.

All 3rd party companies in charge for your banners and promo material must be announced to the organizer in advance or they won’t be able to enter the expo area.

All actions regarding your own banners must be announced to and approved by the booth builders; their contact is Mr. Branko Grižić – branko@temaks.hr.

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